Claims Processing

As part of the Human Resources Division, Risk Management is responsible for the administration of liability claims asserted by third parties; workers compensation claims; and claims for damage to or loss of City-owned property. The Risk Manager is responsible for assuring that all claims made for or against the City are processed in a timely manner in accordance with applicable regulations or statutes Risk Management provides for the processing of claims made against the City for personal injury or property damage caused by City workers.

Claims processing

Claims are to be sent to the Risk Manager at the address noted on the claim form. The claim is logged into a database then sent to a claims adjustor who will contact the person filing the claim. The adjustor gathers all facts and makes a determination regarding the validity of the claim.

Questions about common types of claims filed

I was walking within the City limits and suddenly tripped and fell on a raised section of sidewalk injuring myself. Can I file a claim against the City?

No, City Code 3.06.015 states that “A person owning land abutting any public right-of-way has the duty to repair and maintain abutting sidewalks and curbs so as not to present an unreasonable danger to person or property.” The above referenced code also states “A person owning land abutting any public right-of-way hereby is declared liable for any and all claims of personal injury or property damage that may arise from the person’s negligence in failing to keep a sidewalk, curb or gutter in such repair as to not present an unreasonable risk of danger to person or property.”

I was driving through a road construction area and went over a 4 inch drop-off which caused severe damage to my front tires and rims. Can I file a claim against the City?

This type of claim usually requires a close investigation due to a variety of issues such as:

1. If the construction activity was done by the City, then yes a claim could be filed.
2. If the construction is done by a contractor doing work for the City, the contractor would be responsible.

There are roads in the City that are under the control of either Washington County or the State of Oregon. Some examples are:

• Washington County is responsible for Murray Blvd. and Scholls Ferry Rd.
• State of Oregon is responsible for Highway 217, Canyon Rd. east of Cedar Hills Blvd. and Beaverton-Hillsdale Highway west of Cedar Hills Blvd.

As indicated above, the location might be the responsibility of another agency. It is best to contact the City Risk Manager at (503) 526-2212 to find out the responsible agency or contractor to file a claim against.

The City workers just upgraded/replaced my water meter and now all the faucets and showers in my home are plugged up. Can I file a claim?

Under these circumstances, a claim could be filed against the City. To prevent delay in getting the line cleared, contact the City Risk Manager.

During the night, a water main in front of my house broke and flooded my garage causing water damage to the walls and tools. Do I file a claim against the City?

A broken water line could be the responsibility of the City or several other agencies depending upon the address where the break occurred. When this type of after-hours emergency occurs, the home/property owner should call Beaverton Police dispatch, phone (503) 526-2265. Dispatch will then contact the City Operations pager carrier to respond. The home/property owner should contact the City Risk Manager the morning of the next working day to determine claim responsibility.

Claim Form

A person wishing to file a property damage or bodily injury against the City can access the claim form by clicking on the link below. To prevent a potential delay in claim processing, contact the City Risk Manager at (503) 526-2212 to discuss the circumstances involved in the claim.

Claim Form (PDF)

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Claims Processing

Claim Form