Business / Consumer Mediation

The Business / Consumer Mediation program assists consumers and merchants in resolving disputes through the use of professionally trained mediators.

Disputes involving service agreements, damage, repairs, refunds, warranty issues, replacements, salesperson complaints, billing, withheld payments, noise, and parking issues are just some of the types of issues appropriate for mediation.

Effective complaint management is a priority for every business. Complaints that cannot be resolved directly between business and consumer can benefit from the use of mediation as a means of reaching a fair and timely resolution.

The mediation process allows all parties to come away from conflicts with a sense that their needs have been met while avoiding the time, cost, and uncertainty of the more conventional “win / lose” option of litigation. For the consumer and retailer this means a savings of time and money. For the merchant, a fair and prompt resolution can mean improved customer satisfaction, and the possibility of increased sales and greater customer loyalty.

Neighborhood

Landlord / Tenant

Homeowner Association

Manufactured Dwelling

Business / Consumer

Elder