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Training & Events
Mediation Skills for Managers, Supervisors, and Leads

What can we do about conflict in the workplace? How can we communicate more constructively in the heat of the moment? What techniques can be used to help a difficult conversation go more smoothly? How can we more effectively support employees experiencing conflict with others? These questions are discussed in our highly interactive two-day Mediation Skills for Managers, Supervisors and Leads. This training is focused on government and non-profit employment sectors. 
Location: The Beaverton Building, Umpqua River Room # 145
Dates: December 10 and 17 
Time: 9 am to 4 pm

Please make checks out to the Dispute Resolution Center
Mail checks to:
Dispute Resolution Center
City of Beaverton,
P.O. Box 4755
Beaverton, OR 97005

Registration: Register online or call (503) 526-2523 

Course Topics: 
  • Common sources of workplace conflict
  • Instinctual response to conflict 
  • Conflict response styles
  • Personal qualities of a mediator
  • Positions and interests
  • Listening skills
  • Open – ended questions
  • Stages of workplace mediation
  • Special issues in mediation

Additional Conflict Resolution Courses  (not currently scheduled) 

What is the nature of conflict? What are our instincts doing to us to keep us from resolving our differences?  How can we communicate more constructively during conflict? These questions are answered in our interactive workshops where participants explore topics such as why communication breaks down, how we can build better relationships, and how to express emotions appropriately. 

For information on upcoming trainings, contact the Dispute Resolution Center at (503) 526-2523 or

Understanding the Nature of Conflict
Conflicts occur when people disagree over their values, motivations, perceptions, ideas or desires. This interactive workshop looks at how conflicts can cause breakdowns in communication and hurt relationships. We will explore the nature of conflict and the instinctual and neurobiological conditions that keep conflicts from getting resolved.

Building Emotional Intelligence
Emotional intelligence grows as we develop the ability and skills to recognize, understand, and use emotions successfully when managing our day-to-day interactions with others. This workshop will concentrate on the four basic core competencies of emotional intelligence: 
self-awareness, self-management, social-awareness and relationship management.

Practicing Conflict Competence
This final class ties all the classes together by connecting elements of previous workshops into more practical experiences, using real scenarios of communication breakdowns. Participants will focus primarily on identifying their own conflict behaviors and styles and practice ways to reframe the conversation towards open and constructive dialogue.

Reviews for Conflict Resolution Workshops

This was THE BEST training I have been to in a long while.  The opportunities to role play with the “experts” was fantastic.

It was such a good training. Inspirational.

Everything our instructor taught was very applicable in both our work life and personal life. I found it valuable to learn how to "hold my ground" and to ask questions that get the point across w/o sounding offensive.

The Dispute Resolution Center has a commitment to teach citizens about effective collaboration, group decision-making, and the nature, management and resolution of conflict, which is part of our everyday lives. We give talks and offer custom trainings to professional organizations, homeowners associations, clubs, neighborhood associations, manufactured dwelling parks, business groups, schools, etc. Contact us if we can be of service.